A nicely elegant place and while it is rather tucked away in a somewhat residential area it felt safe and looked great! The staff seems to be following protocols for safety and knows what they are doing. It would help if they checked the prearrival aspects and recognized the status of their guests. Rooms are very nice and hallways are clean as ever!
I came pretty early due to my flight. I was so cold and tired. Jessica who is very nice and friendly helped me get a room but the other girl not as nice over the phone call... Room is nice and clean as expected. I'm so happy with mountain view and decided to book 2 more days and will definitely come back. Fridge and keurig are in the room but no microwave. Coffee taste really good, I already drink 2 cups. Circle k is very close if you need something. Also reasonable price but there is no shower gel, only 1 body soap which I don't really like that. I prefer a shower gel.
Excellent hotel and fair priced!!! Very clean and has a beautiful outdoor pool and indoor beautiful hot tub. Very modern and the bed was very very comfortable. I am not sure you could get more for your money. I actually think they should charge more but let’s leave it at this price ;). Thanks guys!!!
Noisy, dirty and poorly managed. The hotel is not at all as advertised. Upon entering the lobby, we noticed the floor was dirty and trashcans were overflowing. The room assigned was loud (hotel is very close to the highway), and balcony looked like it had dry body fluids on it. We asked for another room, same thing - a filthy unclean hot room. The balcony lock was broken off, screen door detached/broken, personal products left on the balcony, couch was covered in stains, the front door was filthy and to top it all off, the thermostat would not budge / was stuck at 80 degrees. We tried speaking to the manager about the situation. We waited and he never called or showed up at the room to address the issue as the lady at the front desk said he would. When we finally insisted on speaking to him (Ari Rubin), his only solution was to move us to yet another room. I showed him pictures of the room and he was dismissive and snide. I asked for a refund and his only response was - "you bought the room from travelocity - not my problem, can't refund" . . . "travelocity owns the room." Unbelievable! Clearly, there is ZERO accountability at this hotel and it is by far the nastiest Best Western I've ever walked in to - more like a dirty frat house by the highway.
Great place to stay. All of the amenities, friendly, kind staff. Clean rooms, a quiet place overall. Pool looked awesome, although wish we could've given it a swim. A great spot for a hotel amongst other things, a perfect view to walk out to when leaving the hotel if you're a vacationer. Upon checking out, we were able to just leave our cards and the staff would handle it when they could (the lady was on the phone). They gave us some leigh way on our check out time, being that we woke up late. Would definitely stay here again next trip!
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