Chipotle Mexican Grill

1650 28th St UNIT 1224, Boulder, CO 80301, USA

About Chipotle Mexican Grill

4.1 / 5

from reviews

    Melanie Anderson
    -
    April 23, 2024

    I visited this chipotle tonight and was very disappointed in the lack of training for allergies. I told the woman working that I had a gluten allergy - she did change her gloves, but when I asked her to use clean spoons she said she can’t. When I said I would have to skip then, she left for a while and came back with 2 spoons (for my entire order?) she used the clean spoons for the first two items then kept on going without changing anything. When I asked for a fresh container of cheese and lettuce, she told me they were fresh - I said I needed a clean container due to cross contamination, and she rolled her eyes at me. She sighed loudly and looked in the fridge and couldn’t find any. I asked for lettuce from the salad section at the front. This type of experience made me feel awkward and singled out for having an allergy, and clearly this employee was not trained on allergen protocol. Additionally, the ice machine was out, and 5 of the 6 soda options I tried were empty too. No napkins or forks were out. Worst chipotle experience I’ve had in a very long time.

    Carlos Macias
    -
    April 09, 2024

    I understand that a bunch of college students work here and that they see their job as temporary, but the manager needs to make sure that they keep the table top clean at all times. Food is not not bad, but the preparation line needs more attention. Portions of meat vary by server, but they tend to swing on the meager side. Overall, not a terrible Chipotle, just needs to be more organized.

    Cindy Brown
    -
    April 09, 2024

    Friendly and fast paced service… very nice and clean.. must check out for good food..

    Gagne
    -
    February 10, 2024

    The lack of customer service from Laura was evident throughout my entire visit. Not only was she dismissive of my inquiries, but she also seemed more preoccupied with tasks behind the counter than attending to the needs of customers. Additionally, her attitude was unapologetic when I raised concerns about the quality of my order. It's disheartening to encounter such poor service, especially from a managerial staff member. I hope Chipotle addresses these issues promptly to ensure a better experience for future patrons. I was further disappointed by the cleanliness of the food during my visit to Chipotle. Not only did I encounter poor customer service from Laura, the general manager, but I also observed unsatisfactory food handling practices. The ingredients appeared to be mishandled, and the food preparation area lacked the necessary hygiene standards. This raised concerns about the overall safety and quality of the food being served. It's imperative for Chipotle to prioritize cleanliness and food safety to uphold their reputation and ensure customer satisfaction. Unbelievable…

    Charles Lines
    -
    November 17, 2023

    This place is amazing! The hot spice actually has spice to it. The burritos are big and the workers are great. This place is straight buss

    Chipotle Mexican Grill

    Our Address

    1650 28th St UNIT 1224, Boulder, CO 80301, USA
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