Food is great, but they've cancelled my order several times. Tonight, they did so again. I had ordered food around 11:00 pm and was hoping to get some grub after teaching a 4-hour night class. They cancelled my order after making me wait an hour and a half, with no attempt to contact me to pick it up or anything. I could have just gone to bed hungry but at least caught more sleep instead of waiting for nothing. I understand being popular but this is really bad customer service.
I came into fat shack in a horrible mood. I asked the guy at the register what I should get and he kindly suggested the fried Oreos. A lovely employee named Jess was kind enough to provide those for me. She gave me the best experience from any fast food restaurant. Her work ethic is unmatched and her customer service is top tier. If Jess ever sees this know that I am forever grateful for those fried Oreos and your customer service.
Came for the morning shopping, left with happy bellies! I was a little put off by the prices BUT totally worth it! The cheesecake bites- amazing! But the mac n cheese bites are out of this world! Thank you gentlemen of the morning shift!
Not a single person in here wears a mask. The line cooks breathe directly on your food. I saw someone who works there encouraging a customer to take his mask off. I ended up throwing my food in the trash.
Spent about $50 to order some food for delivery for a couple of people to share. Definitely not worth it. Cheese fries while still hot when they arrived, where veery soggy, only ate a couple. Cheese Steak was literally not edible. It smelled like dog food and the smell made me gag as soon as I opened it. Made the other person gag as well. I threw the whole thing away. Also, got a couple of sides and some oreos. The oreos where the only thing that was remotely ok. The rest was not great, or so bad I threw it in the trash. Won't be ordering again.
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