The staff was exceptional but some of the rooms and the furnishings in the lobby are worn and in desperate need of help. Fortunately we were able to shift rooms after our first room which had not been maintained. There was mold/mildew under the bathroom caulk and stained grout. Additionally, though it had a pull out couch for our son, when pulled out, there was no safe way to maneuver within the room. The second room was a vast improvement and much more up to Hyatt standards. The chairs throughout the lobby are worn down to the vinyl liners, chipped and unsightly. All that said, the staff was excellent. The manager of housekeeping was lovely and helpful. The front desk staff was great. The highlight is the exceptional team member Noah, his exuberance and positivity is a real testament to Hyatt's hiring practices. Great to see so many helpful and positive staff. Hoping the rooms and furnishings are renovated as we are regular visitors to Boulder and would love to come back here, but not with the risk of getting a room like our first.
Noah owns the event that is breakfast, and we’re just along for the ride. I haven’t seen this kind of enthusiasm in years. My man is a whirling dervish of energy. I feel like whatever he does, he’s going to bring it all. I hope he maintains that in whatever he does in life. The hotel was spotless, modern, really 4 star quality. Nice restaurant next door, convenient to many things. I look forward to staying again!
Amazing place to stay. We stayed here for a wedding in Boulder and unfortunately groom got Covid day before. We asked the front desk if there was anything that could be done to reduce the number of days of our stay even tho we book a non refundable rate. Jeff and his staff worked with us and was very accommodating to our request. Will stay here again!
The breakfast in the morning was so good and they have the best employees! Noah was amazing and Sarah at the front desk was awesome as well. Employees there go above and beyond to make sure you have an excellent stay. Location was great too !
Clean, well-furnished, spacious rooms with comfortable beds and clean bathrooms. Mini-fridge and TV present in room. Reasonably fast wi-fi. Great view from the room I had. Allows guests to take outside food to the room. Great service. Agreed to hold on to luggage for 6-8 hours after I left the room. Free breakfast. Downside: More variation in breakfast would've been appreciated. They only had orange juice and I'm allergic to oranges, so couldn't have it.
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