My husband and I stayed here with our dogs. The views were stunning! The gardens were beautiful! The Boulder Creek running behind the hotel was peaceful! The university was just a short stroll away. The hotel is in a central location so we could walk to many restaurants and shops. We booked the Millennium Suite because we really wanted a balcony and that was the only room available with a balcony when we booked online. However, I think we actually stayed in the Boulder Suite. It was nice and spacious with great views, but no balcony. That was the only drawback. Our dogs enjoyed their stay too. They loved people and squirrel watching. The gardens were a great, safe place to walk them. This hotel was super pet friendly with a reasonable pet fee. My pooches enjoyed the attention and treats they recieved from the hotel staff. Human and dog approved.
We loved the views from upper garden view rooms with balcony—best hotel views in Boulder from these rooms. We also find these rooms to be quiet, clean and comfortable—beds are also comfortable. It’s not a 5-star hotel but I rated it five stars because it has a great team and offers the best value compared to several other hotels we’ve stayed at in Boulder. It’s near all that we appreciate in town—literally on the creek, walking distance to Pearl St. and shopping. Some things are outdated throughout the property, but I personally can overlook this when I have a great view of the mountains from my room and access to green space right outside the door in Boulder.
When we arrived we were sent to the main tower only to find out our room wasn’t in that tower. We then made our way to the south tower and were met with an elevator that smelled heavily of urine. When we got to the third floor, you could feel the hot air hit as soon as the doors opened. Turns out the A/C didn’t work in our room. On top of that, the toilet didn’t flush and there appeared to be black mold all around the shower. We called down for a new room and the staff offered a discount to stay in the room and send a repairman in the morning or a new room. I asked for a new room and got moved to the opposite side of the hotel. We tried taking the elevator near our room and it was broken. The new room in the west tower also had toilet that wouldn’t flush and had a shower that was dirty. The bed and pillows were lumpy and uncomfortable. The free “breakfast” was a couple granola style bars and bananas. The carpet in the rooms and hallways seemed stained and dirty. Overall, it was an extremely disappointing stay. I would not recommend staying in this hotel. We canceled the rest of our stay and I asked for a refund of some kind. They took down my information and said a manager had to approve it and would reach out. It’s been a week and I have not received a call. I’ve tried calling the Boulder location multiple times in the last week using the front desk, hotel reservation, accounting, and operating extensions and not a single time did they answer the phone. I called the generic line and was told they were submitting an escalation form but still haven’t heard a word.
Nice hotel, little old. Be careful when parking... my daughter had a field day exploring the parking lot while we were loading and she found about 30 nails and screws. We got very lucky we did not get a flat. But the next person may not be so lucky.
The mountain view is amazing and the location is central to nearly everything. This is an average hotel and could certainly use some renovation. They are short staffed, as are most businesses now, but they were always courteous and helpful. Even with lines of folks in the lobby checking in the for weekend, I saw no stress from the staff, just prompt and courteous attention to each guest. On site restaurant is still closed.
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